Kodiak Synapse AI Support Center
Product Support
Kodiak Synapse AI is an AI-powered platform that designs, deploys, manages, and continuously optimizes your cloud infrastructure and application environments. Our intelligent system leverages machine learning to provide infrastructure design, performance monitoring, cost optimization, security compliance, and self-healing capabilities.
Getting Started
New to Kodiak Synapse AI? Our comprehensive documentation will help you get up and running quickly:
- Platform Overview - Learn about the core features and capabilities
- Quick Start Guide - Set up your first project in minutes
- Integration Guide - Connect with your existing cloud infrastructure
- API Documentation - Programmatically interact with the platform
SMS Notifications
You can opt in to receive SMS notifications from Kodiak Synapse AI in two ways:
- Explicitly provide your phone number on our landing page and check the box indicating you agree to receive SMS notifications about our August 31, 2025 launch, product updates, and events.
- Text SYNAPSE to (254) K-KODIAK to join our text notification list. You'll receive a confirmation message outlining standard messaging rates, with the option to reply STOP at any time to opt out.
How to Opt Out
You can unsubscribe from Kodiak Synapse AI SMS notifications at any time by replying STOP to any of our messages.
Frequently Asked Questions
What cloud providers does Kodiak Synapse AI support?
Our platform supports all major cloud providers including AWS, Microsoft Azure, Google Cloud Platform, and Oracle Cloud. We also support hybrid and multi-cloud environments.
How does the AI generate infrastructure configurations?
Our AI analyzes your application requirements, performance goals, compliance needs, and budget constraints. It then leverages its knowledge of best practices to generate optimized Terraform configurations and Kubernetes manifests tailored to your specific needs.
Is my data secure?
Yes, security is our top priority. We employ end-to-end encryption, strict access controls, and regular security audits. We never store your credentials, and all data processing complies with industry standards and regulations.
How much can I expect to save on cloud costs?
Most customers see cost reductions of 20-35% within the first three months of implementation. Our autonomous cost optimization continuously identifies savings opportunities and can automatically implement them based on your approval settings.
Help & Support
If you need assistance with our platform or have any questions, you can:
- Visit our Knowledge Base for detailed documentation
- Open a support ticket through the Customer Portal
- Call us at (254) K-KODIAK
- Email us at [email protected]
- Chat with our support team via the live chat widget on our website
Terms & Conditions
- Message and data rates may apply for all SMS communications.
- Message frequency varies based on your account activity and preferences.
- SMS messages are sent via automated systems.
- By opting in, you consent to receive text messages from Kodiak Synapse AI at the number provided.
- Your information will be used in accordance with our Privacy Policy.
- Support for mobile carriers may vary. Kodiak LLC is not liable for delayed or undelivered messages.